ok2bet Privacy Policy

This Privacy Policy ("Policy") describes how ok2bet ("we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("you" or "your") of the ok2bet platform, accessible at ok2bet.app and any associated mobile-optimized interfaces.

ok2bet is committed to protecting the privacy of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering for an ok2bet account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the ok2bet platform.

ok2bet collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines).
• Financial Data: GCash account number, PayMaya account details, BPI/BDO/Metrobank account information, transaction history, deposit and withdrawal records denominated in Philippine Peso (PHP).
• Account Data: Username, encrypted password, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URLs.
• Communications Data: Records of your interactions with ok2bet's customer support team, including live chat transcripts and email correspondence.
• Verification Data: Copies of identity documents, selfies, and proof-of-address documents submitted during KYC (Know Your Customer) verification.

ok2bet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data beyond what is required for KYC purposes.

ok2bet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your ok2bet account, including processing deposits and withdrawals in PHP via GCash, PayMaya, BPI, BDO, and Metrobank.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Service Delivery: To provide access to ok2bet's casino games, live dealer tables, slots, and sports betting markets, and to personalise your gaming experience.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Regulatory Compliance: To fulfil our obligations under Philippine law, including reporting requirements to relevant regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via ok2bet's 24/7 live chat support.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools, including deposit limits and self-exclusion, where applicable.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the ok2bet platform's performance and user experience.

ok2bet processes your personal data on the following legal bases, as recognised under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and ok2bet — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ok2bet's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting our support team or adjusting your account communication preferences.

ok2bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit ok2bet.app.

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how players navigate the ok2bet platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference Cookies: Store your language, display, and notification preferences so you don't have to re-enter them on each visit.
• Security Cookies: Help detect and prevent fraudulent activity, including account takeover attempts and bot traffic.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain ok2bet features. ok2bet does not use third-party advertising cookies or sell cookie data to advertisers.

ok2bet does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals in PHP.
• Identity Verification Providers: Third-party KYC service providers who assist ok2bet in verifying player identities and ages in compliance with Philippine regulations.
• Fraud Prevention Services: Specialist providers who help ok2bet detect and prevent fraudulent activity, money laundering, and account abuse.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law.
• IT & Infrastructure Providers: Cloud hosting and technology service providers who process data on ok2bet's behalf under strict data processing agreements.
• Legal & Professional Advisers: Lawyers, auditors, and other professional advisers who require access to data in connection with their services to ok2bet, subject to professional confidentiality obligations.

ok2bet retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law or legitimate business necessity. Specifically:

• Active Accounts: Personal data is retained for the duration of your ok2bet account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for the period required by applicable Philippine regulations, typically five (5) years from account closure.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Data: Where you have consented to marketing communications, your contact details are retained until you withdraw consent or request deletion.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ok2bet will securely delete or anonymise it.

ok2bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• SSL/TLS Encryption: All data transmitted between your device and ok2bet.app is encrypted using industry-standard SSL/TLS protocols.
• Two-Factor Authentication (2FA): ok2bet supports 2FA for player accounts to provide an additional layer of login security.
• Access Controls: Access to personal data within ok2bet is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo regular privacy and security training.
• Encrypted Storage: Sensitive data, including passwords and financial information, is stored in encrypted form using current best-practice cryptographic standards.
• Incident Response: ok2bet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected users in accordance with Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ok2bet:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and shared — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data ok2bet holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your ok2bet account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ok2bet's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe ok2bet has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ok2bet's Data Protection Officer via the support email listed in Section 12. We will respond to all verified requests within the timeframes prescribed by Philippine law.

The ok2bet platform is strictly intended for adults aged 21 years and above. ok2bet does not knowingly collect personal data from individuals under the age of 21. The minimum age of 21 is enforced in accordance with Philippine gaming regulations applicable to casino-style gambling activities.

If ok2bet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the payment source where possible. If you believe a minor has registered on ok2bet, please notify us immediately via Live Chat or the support email in Section 12.

ok2bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes, we will notify registered users via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the ok2bet platform after the effective date of any revision constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or ok2bet's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the ok2bet platform — the fastest way to reach us.
• Email: [email protected] — for formal data subject requests, please include "Privacy Request" in the subject line.
• Operating Hours: Philippine Standard Time (PST, UTC+8), 24/7.

If you are not satisfied with ok2bet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.